Khalid Bediwi Al-Bediwi Law Firm
Service Level Agreement
Official Policy
Service Level Agreement
Expected service standards for requests, response times, availability, and client responsibilities.
-
01
Service Level Agreement
This agreement defines service quality standards for appointments, consultations, document handling, and client communication.
-
02
Response Times
Consultation responses are typically handled within 1–3 business days. Messages are typically reviewed within 24–48 hours. Refund requests are reviewed within 3 business days.
-
03
System Availability
The website is intended to operate 24/7, subject to scheduled maintenance and external technical conditions.
-
04
Client Responsibilities
Clients are responsible for providing accurate information, attending scheduled appointments, and using the website properly.